Telephone skills ppt. The STAR model is introduced to structure answers.

Telephone skills ppt. These employees serve as representatives of the company who directly communicate with clients about a product or service. Submit Search. Many of the the important experiences that your existing, new, and potential customers are having are based upon the level of customer service they are receiving from your employees while on the phone. Verbal Communication Face-To-Face Phone 1. Answering the phone. identify yourself courtesy is as important in speaking over the phone as in talking to people face to face. This document provides guidance on effective communication skills for telephone interactions. Basic Telephone Skills • Download as PPT, PDF Download the Telephone Skills PowerPoint and Google Slides template and guide your team on how to seal the deal on the phone. Sep 16, 2021 · 4. Ask, politely, for the name of the caller. The STAR model is introduced to structure answers. It discusses: 1. The person on call forms a MENTAL PICTURE of you. When answering the phone for a colleague:. TELEPHONE SKILLS Your voice is your personality over the telephone Press return for the next slide. Communicating properly on the phone is especially important, as the person you are speaking to cannot see your facial movement or your body language. Oct 6, 2014 · 7. ”** Herbert N. The document also reviews best practices for telephone etiquette like being courteous, efficient, and Feb 25, 2023 · 32. 6 Managing Special Situations 9. The document provides training on proper telephone etiquette and techniques for staff. use your telephone skills for three different methods of telephone job searching Press return for the next slide On completion of the training you will be able to: A faster rate of speech might indicate anger or impatience. Share yours for free! 4 Telesales Essentials Key Points to Remember The Customer is King Customer Support is a Business Essential Enjoy your Job – Be Enthusiastic Communication is a Two-Way Process Use Tie-Down Questions Sound Interesting Plan and Prepare Be Flexible and Adapt to the Circumstances Manage our Expectations Enjoy selling Dress for success Become Customer Focused 'Own the problem‘ Be enthusiastic Apr 5, 2019 · Telephone Skills. com - id: 7822a1-OGZmZ A selection of English ESL telephone ppt slides. The objectives are to state the importance of professional telephone service, provide suitable greetings and farewells, use the phone Do you feel awkward telephoning a new work contact for the first time? Trainer’s Note: Explain with real live situations Developing effective phone skills -- to be able to call to confirm an appointment or ask for an interview slot or anything else -- is essential for career success. Telephone Skills. 452 Patrick Forsyth Telephone skills 658. 393 views • 12 slides Mar 23, 2017 · This document provides an overview of interview skills and preparation. Telephone Etiquette. Feb 25, 2013 · Effective Customer Communication Skills - Download as a PDF or view online for free. A pleasant greeting and a positive attitude will make a good first impression. Components of Communication. First impressions create lasting memories, whether positive or negative. It emphasizes adopting a positive attitude, focusing on customer needs, listening without interrupting, using positive language, properly planning calls, and ending calls professionally. Press return for the next slide Further help and information Brent Library Service have a number of resources which can help you increase and improve your telephone skills Examples of these are: Work Base Training Improving telephone skills 658. 9 Grammar: Modals Jun 20, 2013 · Developing strong interpersonal skills can improve relationships, productivity, working environment and overall success, and provide competitive advantage through better relationships over the long term. Be Pro-active!. All the visuals are high-definition and 100% editable. Aug 22, 2014 · The document provides guidance on telephone etiquette and effective phone skills. Four-Step Method 1. Tone of Voice 38% 85% 3. Presenting Telephone Skills Ppt Powerpoint Presentation Professional Introduction Cpb slide which is completely adaptable. Sep 13, 2024 · In our Professional Telephone Etiquette e-learning module, you’ll learn basic telephone etiquette skills including learning how manage the call from beginning to end including professionally greeting the caller, building rapport during the call, expressing empathy when needed, showing appreciation to the customer for calling and ending the call in a professional manner. * Telephone Triage Guideline: Evolution 1970 No Protocols 1980 Protocols for Adult and Pediatric 1993 First Telephone Triage Training Manual 1995 - Current Neuro Telephone Triage Advice, Selwa et al (American Assoc of Neurology) Telephone Nursing Practice in Adult Urology, Mueller et al Telephone Triage for Breastfeeding, Cadwill Telephone Triage for Home Care, Narayan Telephone Triage for Do you feel awkward telephoning a new work contact for the first time? Trainer’s Note: Explain with real live situations Developing effective phone skills -- to be able to call to confirm an appointment or ask for an interview slot or anything else -- is essential for career success. No matter how many millions of dollars are spent on cables and switchboards, the quality of telephone service depends upon the girl at the exchange end of the wire. Follow these 5 Ps while on the phone: Polite Use a soft tone Prepared Have all the relevant details (names, numbers, dates, etc) to the Point Don’t beat around the bush Perceptive Don’t waste people’s time by talking on irrelevant topics cooPerative Provide the information needed, if you can’t help, find someone who can, or tell the caller you will call back with the information. after someone answers the phone, the caller should give his or her name before asking for the person desired. 0 Objectives 9. , 1910) Mar 15, 2013 · Kỹ năng điện thoại - Telephone Skills (Tâm Việt) - Download as a PDF or view online for free Feb 28, 2020 · To help you acquire all of the essential telephone skills that you’ll need to carry out successful business calls we’ve created a list of 13 most important telephone skills. Employees that can use their telephone skills to effectively deliver excellent service will grow and AI-enhanced title and description. ask for the person by full name exchange social pleasantries a person should always be Mar 2, 2015 · 5. 4 Efficient Telephoning 9. 393 views • 12 slides improve your telephone skills ; Consistently convey a positive, caring attitude; 3 Winning Telephone Skills. Answer the phone after two or three rings with a friendly, business-like greeting. Body Language, 55% 0% Gesture, facial Expression 2. Presented by: Deborah Edwards. . " Follow this procedure when answering the phone for any type of business: Answer with the company’s name Copy all key pieces of information given by the caller Repeat the information, especially verifying numbers and the spelling of names End the call by thanking the caller WRITE IT ONCE—CHECK IT TWICE!! Oct 17, 2012 · The document provides tips for effective telephone communication. 1 of 46. The objectives are to state the importance of professional telephone service, provide suitable greetings and farewells, use the phone effectively by transferring or placing calls on hold properly, and taking messages. Making a call when you speak on the telephone, speak clearly, but not too loudly. , 1910) Mar 15, 2013 · Kỹ năng điện thoại - Telephone Skills (Tâm Việt) - Download as a PDF or view online for free Aug 4, 2009 · “These telephone girls are the human part of a great communication machine. The types of interviews including face-to-face, video call, phone and Skype formats. This document provides guidance on proper telephone etiquette and skills. COM Oct 27, 2017 · 3. 393 views • 12 slides Apr 9, 2014 · Basic Telephone Skills - Download as a PDF or view online for free. Download now. com - id: 41259b-OTkyZ Jul 22, 2014 · 4. Take a deep breath before answering the phone (Obarski, 2014). Learn new and interesting things. Showing your professionalism, empathy and positivity over the phone also impresses clients and assures them that you care about their needs. This material is des. 5 The Beginning and the Ending 9. 3 Vocabulary: Telephone Language 9. Jul 15, 2014 · Telephone Etiquette. The telephone is the primary way that customers obtain service from many help desks ; The telephone will always play a role in customer service ; Professional telephone skills help to ensure that the help desk handles customer requests in a Jul 31, 2014 · Telephone Skills. 8 Language Focus 9. Tone of Voice Word Content Apr 7, 2019 · Telephone Skills. Jan 18, 2018 · Phone calls provide an easy, quick, and accessible means of communication regardless of physical distance. The training aims to help staff communicate effectively and provide good customer Jan 18, 2018 · Phone calls provide an easy, quick, and accessible means of communication regardless of physical distance. 2 Reading Comprehension: Face-to-Face Conversation versus Telephone Conversation 9. TELEPHONE SKILLS • The aim of this presentation is to: • 1. show you how to evaluate your telephone voice • 2. Callers can tell, even if they can’t see you. Follow guidelines presented in the policy and procedure manual for the health care facility Usually name and office name Answer promptly, be courteous, calm, pleasant, and give the caller full attention Caller should feel that their call is important. Basic Telephone Skills 2 – A free PowerPoint PPT presentation (displayed as an HTML5 slide show) on PowerShow. Specific tips are given for greeting callers, identifying yourself, placing callers on hold, and taking complete messages. The telephone sales skills workshop will help develop the telephone selling skills of your telephone sales team, with the purpose of achieving and exceeding targets. Read more. Proper phone etiquette involves being prepared before answering, focusing on the caller, and using acceptable phrases like "thank you" rather than unacceptable phrases like "yeah" when ending the interaction. It then outlines best practices for various aspects of phone calls Download ppt "Telephone Skills. It discusses the importance of being an active listener when taking calls and outlines specific techniques to focus such as minimizing distractions, using a comfortable headset, and addressing connection issues promptly. Basic Listening Skills. – A free PowerPoint PPT presentation (displayed as an HTML5 slide show) on PowerShow. telephone and written communication Read less. Presenting phone communication skills powerpoint slide ideas. The graphics in this PowerPoint slide showcase five stages that will help you succinctly convey the information. It discusses using your name when answering calls, eliminating background noise, not keeping callers on hold too long, listening patiently, speaking directly and friendly, transferring calls properly by announcing who the call is being transferred to, leaving clear messages when returning calls, asking if it is a good time to Download our 100% editable Telephone Skills PPT template to showcase the telephone skills required for offering good customer service and converting leads into customers. 970 views • 10 slides Jun 20, 2013 · Developing strong interpersonal skills can improve relationships, productivity, working environment and overall success, and provide competitive advantage through better relationships over the long term. The stages in this process are telephone etiquette, handling etiquette, resolving the issue, taking control, outstanding telephone skills, mirroring the customer, positive greeting, active listening. Are you looking for Telephone powerpoint or google slides templates? Pikbest have found 33 great Telephone Powerpoint templates for free. The stages in this process are outstanding telephone skills, telephone etiquette, mirroring the customer, positive greeting, active listening, taking control, resolving the issue, handling Jul 31, 2014 · Telephone Skills. Aug 15, 2024 · Examples of phone skills Using your phone skills to maintain a positive relationship with your clients is a great way to demonstrate strong customer service abilities. 48 likes • 90,413 views. Feb 12, 2012 • Download as PPT, PDF •. It presents a model of interpersonal skills including personality development and leadership skills. When telephone skills are used effectively they create positive impression and enhance customer satisfaction. 7 If you want to know more about these or have any Dec 1, 2017 · The document provides guidance on various telephone skills, including making calls, answering calls, leaving voicemail messages, transferring calls, taking messages, and things to avoid on the phone. 3. 452 A Watson-Delestree Basic telephone training 651. 7 Telephone Etiquette 9. This is a phone communication skills powerpoint slide ideas. It outlines best practices for pre-call preparation, call openings by greeting callers warmly and identifying yourself, conversing respectfully with customers, placing callers on hold Presenting phone communication skills powerpoint slide ideas. Jul 1, 2024 · Beauty Care Nail Care Services NCll,Overall, at TM level I, individuals are expected to perform these tasks under supervision, demonstrating basic skills in nail care services within a salon environment,Performing Basic Manicure and Pedicure Services: Cleaning, shaping, and polishing nails. 970 views • 10 slides This is a telephone skills ppt powerpoint templates. Jun 8, 2021 · PowerPoint presentation slides: Presenting Telephone Skills Ppt Powerpoint Presentation Professional Introduction Cpb slide which is completely adaptable. 1072 uses Jan 19, 2009 · This document provides tips and guidelines for successful telephone sales and customer service. May 22, 2020 · 2. Workplace Skills UNIT 9 TELEPHONE SKILLS Structur e 9. 1 Warm Up 9. com - id: 6fa03e-NTE5O It is important to use proper telephone etiquette to effectively handle various types of incoming and outgoing calls. com - id: 12b48b-MzY0N Mar 29, 2019 · Telephone Skills. The stages in this process are outstanding telephone skills, telephone etiquette, mirroring the customer, positive greeting, active listening, taking control, resolving the issue, handling Telephone Skills Office Management – A free PowerPoint PPT presentation (displayed as an HTML5 slide show) on PowerShow. Telephone Selling Skills Smile when you dial Develop and use word pictures Focus on how to replace the ‘visual’ medium of communication when using the telephone The customer will be influenced by ‘how’ you say something, more than ‘what’ you say The only way to know how you come across on the telephone is to record your voice People don’t turn you down, they turn your message Dec 2, 2012 · Telephone • The telephone; it is part of us • What would we do without it? • It is very common. Read, master, and use them to take your phone calls to the next level! Telephone skills: Positive Tone; Answering business calls; Putting callers on hold; Preparation The document provides guidance on developing strong telephone skills. But since we live in an age of information overload, there is no predicting how the person on the other end Develop excellent communication skills with telephone skills training courses. Smile. Aug 4, 2009 · “These telephone girls are the human part of a great communication machine. Sep 13, 2009 · 1 of 32. 2. Apr 11, 2013 · It discusses the importance of telephone etiquette for meeting call objectives, keeping customers happy, and maintaining a positive company image and reputation. Jan 20, 2021 · This is a telephone skills ppt powerpoint templates. This is a seven stage process. It emphasizes that communication is about more than just words, highlighting the importance of tone of voice, body language, and other nonverbal cues. C. How to prepare for different types of common questions, like motivational, competency, and technical questions. Jul 14, 2015 · The document provides guidance on telephone etiquette and effective phone skills. It discusses basic skills like proper greetings, active listening, gathering information, and closing calls. Get ideas for your own presentations. Word Content 7% 15%. Use four answering courtesies (Kennedy Allbon Tane, 2014). Communication: • Communicative skills are very important. Feb 12, 2012 · Basic telephone skills. Hari Nair. Help the caller and listen attentively (Obarski, 2014). The stages in this process are outstanding telephone skills, telephone etiquette, mirroring the customer, positive greeting, active listening, taking control, resolving the issue, handling Presenting phone communication skills powerpoint slide ideas. Hello, Jesse Lugar Speaking. It also covers professional skills such as communicating clearly, using correct phrases, handling difficult callers and ensuring understanding. More animated ppt about Telephone free Download for commercial usable,Please visit PIKBEST. Casson, “The History of the Telephone,” (Chicago: A. As much a part of our lives as learning to walk and talk • Perhaps that is why we hardly, give it a little thought • And most probably never take thought of the times we have shown our bad manners while speaking on the telephone Jan 7, 2020 · TELEPHONE SKILLS USING THE PHONE TO HELP WITH YOUR JOB SEARCH. McClurg & Co. But since we live in an age of information overload, there is no predicting how the person on the other end Great telephone skills are the building blocks of every business and it is easy to see why. – A free PowerPoint PPT presentation (displayed as an HTML5 slide show) on PowerShow. Telephone skill is a significant skill for employees working in a call center, customer service, and sales industries or departments. It covers topics such as greeting callers appropriately, projecting a positive company image, using an effective telephone voice, handling different call situations like transfers and messages, and managing difficult calls. AI-enhanced description. It provides practical tips and guidelines to enhance telecommunication skills and ensure effective and respectful conversations over the phone. View Telephone Skills PPTs online, safely and virus-free! Many are downloadable. Jul 19, 2010 · 14. Feb 6, 2024 · This PowerPoint presentation delves into the importance of telephone etiquette in professional and personal settings. zncabyx bkrifeqg fyqj jxseo mikahd ijwd cujsm djs vqpe lzaox